EDI Analyst

We are looking for a customer-oriented and technology-savvy person who will be part of our technical support team.  You are the “face of the organization” and our success depends on you.  Your responsibility –  to simply delight the customer.  You will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.  Your have a passion for excellence, a positive attitude and are a team player who likes to help customers succeed.  You have the desire to learn and grow, ability to investigate and solve problems.  You will be able to build an exhaustive knowledge of our customers, applications and their daily workflows. We will reward you in many ways.  Along with a competitive salary, benefits & bonus package, Customer Success Associates have access to numerous growth and career paths, ranging from dedicated technical leads to project management and product development.

Skills/Experience/Broad Responsibilities:

  • Excellent English: demonstrably high quality written & spoken. You will tackle phone, email and live chats with customers from across the world.
  • Other language skills are highly desirable: French, Mandarin, Spanish, Deutsch
  • Technical troubleshooting, issue resolution and escalation management
  • Very comfortable speaking on the phone and just as comfortable responding via writing
  • You are very comfortable with using modern technology including smart phones, web applications, mobile applications etc.  While you don’t need to be a coder, you are quite familiar with terms such as SQL, PHP, FTP and .NET.
  • You should be very comfortable with office productivity tools.
  • EDI and e-commerce experience would be a plus, but not required.
  • One – three years of prior experience in a support or technical customer service environment would be a plus.