We are looking for a leader and a champion to conceptualise and operationalize Omni-Channel initiatives. Our mission is to coordinate the projects, functions and processes necessary to enable a seamless front end and back end integration of Omni-Channel for retailers, distributors and brands.

The role involves:

• Leading an Omni-Channel roll-out and collaborate with stakeholders to drive implementation of the programs’ requirements. This will include collaboration with eCommerce, Information Technology, Retail Operations, Planning, Merchandising, and Wholesale partners.
• Partner with the business and the technical teams to own continuous improvement of existing and new Omni-Channel capabilities.
• Help define and implement technical solutions to Business challenges
• Create and implement solutions that put the Customer Experience first.
• Champion cross-functional delivery of large-scale, complex projects involving multiple internal and external teams.
• Socialise and gain buy in from key internal and wholesale partners on Omni Channel program.
• Plan and manage scope, timeline, and budget to deliver quality product.
• Own program implementation and program management including overall point of contact, project plan, timelines, deliverables and troubleshooting issues.
• Gather and prioritise program requirements, continue to evolve program, vision, track the status of each project and report on performance.
• Identify customer needs that represent a significant market opportunity and/or revenue potential.
• Partner with leadership to continuously drive and refine how to communicate the Omni-channel mission and differentiation.
• Develop creative programs and design concepts that meet the business objectives of the organisation

Qualifications

• University degree
• Business and IT experience
• Project and Program Management experience
• 10 + years’ experience driving bottom-line results on Omni-Channel or eCommerce teams.
• Proven record of success in fast-paced environments with medium and large organisations.
• Ability to manage multiple projects from concept through completion.
• Ability to motivate and lead others in the development and execution of creative projects.
• Experience delivering Omni-Channel capabilities in a cross functional environment.
• Experience in order management and inventory planning.
• Experience in Omni-Channel logistics and business rules implementation a plus.
• Understanding of enterprise technology and order management solutions.
• Strong analytical skills.
• Strong organisational and communication skills.
• Creative thinker.
• Adaptable, pragmatic problem solver.
• Dedicated team player who is both self-directed and willing to multi-task on various projects.