The IT Business Relationship Manager will function in partnership with the IT Solutions Director. The individual in this role would participate in the management of Operations and client relationships in one of the client’s Vertical spaces.

What success looks like:

• Your business partners are excited to collaborate with you! You support one another as a team and work together, leveraging everyone’s strengths.
• You work with business operations teams to ensure good coordination of IT changes without impacting business processes.
• You counsel operations on developing intake proposals and assist with planning against budgeted commitments.
• You work with clients on planning and execution of work as it relates to client needs.
• You build and maintain relationships with other IT leaders to develop a clear understanding of business needs; ensures cost-effective delivery of IT services to meet those needs and can respond with agility to changing business priorities.
• You are current on new technologies and service management practices and provide direction on what emerging IT operations technologies and methods should be introduced, integrated, and assimilated within IT Operations.
• You provide leadership, coaching and direction as it pertains to IT policies and procedures.
• You collaborate with other IT Management to align business groups where appropriate.

What you bring to the role:

• Undergraduate degree in Information Technology, Project Management, Business, Computer Science or a related discipline
• 3-5 years Client Relationship management experience
• 3-5 years’ experience in the supply chain environment
• Strong business acumen and knowledge of business concepts including strategy development, financial analysis

Who you are:

• You have the courage to think differently about how things get done to continuously improve and deliver even better results every day.
• The safety, health, and well-being of yourself and your team, is your first priority.
• You are a strong leader capable of motivating and energizing the project team members in a high pressure, dynamic environment
• You have experience working effectively and collaboratively in a team environment and with employees at all levels/areas of the organization
• You have experience applying conflict resolution techniques to prevent/mitigate issues
• You have the ability to foster accountability/ownership towards set goals and targets
• You have strong interpersonal skills with ability to work and communicate effectively at all levels in an organization
• You have the ability to adapt and drive change
• You have the ability to deal with ambiguity and transition to action
• You drive continuous process improvements
• You have knowledge of existing business and IT processes and technologies
• You have strong internal/external customer service skills

Location: Toronto (Hybrid – at least 2 days in office)

Type: Full Time Employment with a large 3PL.