Business Analyst – Truckmate (TMW)

Reporting to the BI Manager, in this role, you will:

  • Lead a small development team in projects as well as in day to day support activities including on call support.
  • Executes Business Analyst responsibility for assigned projects and change requests including:
  • Gathering business requirements from both internal and client operations staff.
  • Documenting and designing solutions based upon client business requirements.
  • Creating and delivering design workshops.
  • Creating and delivering functional specifications.
  • Configuring the system solution
  • Developing and maintaining project documentation, standard operating procedures, and other documentation as required during and after executing on implementation tasks.
  • Creating and delivering training material
  • Creating and executing test scripts.
  • Participating in post implementation reviews to ensure projects are measured against actual deliverables, with a focus toward continuous process improvement.
  • Effective execution of assigned tasks, ensuring timelines, budgets, targets and deliverables are properly monitored and attained.
  • Ensures adherence to the change management processes and provides quality assurance to all deliverables.
  • Build and maintain highly effective relationships with key shareholder groups, business and process owners throughout the organization
  • On-going communications of activities, initiatives and issues with team and Manager as appropriate.
  • Proactively identify and implement value added process improvements for internal operations and external clients to either reduce cost or generation additional revenue.
  • Production Support:
    • Provide production support during business hours and after-hours (after business hours including weekends as part of on-call rotation among other Transportation BAs).
    • Ensure adherence to SLA by vendor
    • Ensure company prescribe incident management processes are followed.
  • Liaises with the vendor to:
    • Request software enhancement, quote, and ETA
    • Manage on-time, on budget, high quality delivery of enhancement requests
  • Keep abreast of the changes being planned for implementation by the vendor and ensure affected business areas are aware of any potential implications to their operations.
  • Implement upgrades; coordinate activity to ensure that system upgrades are properly planned for and tested.
  • Information security / Yearly audit
    • Participate with other areas of IT in the yearly audit process
    • Act as the focal point for any information requests or questions related to the technical environment.
    • Ensure that the company information security policies are followed in the technical environment.

We are looking for a team member that has:

  • 3-5 years’ experience implementing Truckmate, BlueRock or similar Transportation management solutions in diverse environments.
  • University degree in any of the Computer Science streams or equivalent hands-on experience.
  • Demonstrated ability to translate detailed functional specifications into clearly documented technical specifications
  • Familiarity with process improvement methodologies such as 6Sigma, Lean methodologies.
  • Knowledge of integration between TMS and ERP/WMS systems (i.e., SAP, LogFire) including capabilities, limitations & best practice

Location: Toronto (Hybrid)

Type of Role: Full Time Employment

Industry: 3PL

Apply Here