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Solutions / Supply chain visibility & exception management

Supply chain visibility & exception management

SPICE™ supply chain visibility software turns the transactions already moving between you, your systems and your trading partners into connected order lifecycles, so operations, customer service and finance teams can spot exceptions and resolve them before they reach customers.

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From exception to resolution: how SPICE™ handles a late shipment

An illustrative example. SPICE™ compares what happened with what should have happened and detects that a shipment will arrive three days late. The exception goes to a named owner with a priority, the owner and the carrier resolve it in the same context, and the customer keeps an accurate order status through to delivery.

Illustrative example
  1. Detect Transaction exceptionShipment arriving late (3 days) Planned arrivalApr 12 Estimated arrivalApr 15 IssueLate shipment
  2. Assign Taylor KimSupply chain plannerHigh priority Shipment#784329 LaneShanghai → Los Angeles Required arrivalApr 12 Assign to Taylor
  3. Resolve Taylor Kim Booked an earlier vessel. Confirming capacity with the carrier. Carrier Capacity confirmed. Vessel departed. Taylor Kim Great, updating the ETA and letting the customer know. Corrective action takenNew vessel secured, on track for on-time delivery.
  4. Keep the customer promise On trackCustomer has an accurate status. Order confirmedApr 5 In transitApr 9 On track for deliveryApr 12 Delivered
  1. Exception detectedLate or mismatched transaction
  2. Owned and assignedNamed business owner with priority
  3. ResolvedCollaboration and corrective action
  4. Customer promise keptAccurate status and dependable delivery

See and resolve supply chain exceptions before they affect customers

Connect order, shipment, invoice and trading partner events into lifecycle views that reveal missing steps, aging and risk so teams can act sooner.

Your EDI system can tell you a purchase order was delivered. A delivered message doesn’t mean the order is on track: was it confirmed, does the ASN match, will the invoice? SPICE™ links each transaction to the ones around it, knows what should happen next and when, and flags what hasn’t happened yet. Good data in, good visibility out, and accurate orders for your customers.

Keep the stages and responsibilities connected

  1. Locate the order Search supported normalized and raw transaction records.
  2. Inspect related documents Connect order, acknowledgment, shipment, receipt and invoice evidence.
  3. Identify the missing event Evaluate configured timing, dependencies and business impact.
  4. Assign the owner Give business and technical teams one shared context.
  5. Resolve the source issue Correct the issue through the responsible enterprise or trading partner workflow.
  6. Track completion Keep the lifecycle and resolution status visible in SPICE Insight™.

It works across procure-to-pay, order-to-cash and logistics, and across every channel: EDI, API, portal and documents.

Who it serves

Supply chain, procurement, customer operations, logistics, finance, EDI and IT. You define the required controls. Trading partners get the channel, feedback and support to participate.

The SPICE™ products behind visibility and exception management

SPICE Insight™

Provides order lifecycles, exceptions, alerts, aging, dashboards and scorecards across P2P, O2C and logistics. It can be used alongside an existing EDI program.

SPICE Connect™

Supplies and supports the integrations that feed it, and helps your team act on what it finds.

SPICE Web OMS™

And SPICE Trade™ bring supplier and customer activity from non-EDI trading partners into the same view.

SPICE Digital Document Service™

Adds emailed and PDF transactions, so document-based orders aren’t a blind spot.

SpicY™ is built in. Someone in customer service can ask “What is holding up this order?” in plain language and get the answer from the transaction record, with the evidence behind it.

Supply chain visibility & exception management for your industry

The same platform, set up around how your business buys, sells and ships.

Supply chain visibility for distributors

Supply chain visibility for distributors connects supplier purchase orders, customer orders and carrier events into one lifecycle, so purchasing, inside sales, branch and finance teams can see which customer orders a supplier exception puts at risk and resolve it first.

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Supply chain visibility for manufacturers

Supply chain visibility for manufacturers links supplier purchase orders and customer orders into one connected lifecycle, so operations, procurement and customer service teams can see which orders are at risk and resolve exceptions before a dealer, distributor or retailer feels them.

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Supply chain visibility for retailers

Retail supply chain visibility connects each purchase order to its vendor confirmation, ASN, receipt and invoice, so buying, receiving and accounts payable teams see which orders are at risk and which vendors cause recurring exceptions, whether those vendors use EDI or not.

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The SPICE™ platform

Where visibility runs on SPICE™

The highlighted parts run this process. Every other part runs on the same platform. Select any part to explore it.

Your ERPWMS · TMS · OMS stay the system of record
SuppliersProcure-to-paySPICE Web OMS™Supplier collaboration without EDI
SPICE™Supply Chain Collaboration Platform
SPICE DDS™Documents in, transactions outSPICE Catalog™Product data in, validatedSPICE iKompli™Trading partner certification
SPICE Insight™Visibility across every transactionSPICE Connect™The managed team around it
Customers, dealers & retailersOrder-to-cashSPICE Trade™B2B ordering for non-EDI customers
Carriers & 3PLsLogistics

FAQ

Frequently asked questions

What is supply chain visibility software?

Supply chain visibility software shows where each order stands across your trading partners and systems. SPICE™ links orders, acknowledgments, changes, shipments, receipts and invoices into one lifecycle, so your team sees what has happened, what should have happened and which exceptions need attention, across procure-to-pay, order-to-cash and logistics.

What stays in our ERP?

Your ERP remains the system of record for enterprise orders, inventory, accounting and execution. SPICE™ connects external participation, transaction context and the governed collaboration process.

Can we use SPICE Insight with our existing EDI provider?

Yes. SPICE Insight™ can draw on transaction data from your existing integration tools and enterprise systems. The quality of the view depends on the quality of that data: good data in, good visibility out.

What kinds of exceptions does it catch?

Missing acknowledgments, late or incomplete ASNs, quantity and date changes, rejected documents, stalled transactions and invoices that don't match the order or receipt. You set the timing and rules, and SPICE™ flags what is overdue or inconsistent and ranks it by business impact.

How do we evaluate the solution now?

Use the representative process walkthrough, review the relevant product workflows and discuss your actual interface, rule and deployment requirements with the SPICE™ team.

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Resolve exceptions before your customers feel them

Map your order lifecycles, exception rules and the teams who own each resolution with the SPICE™ team.

Prefer to call or email? Contact SPICE™

A SPICE™ platform specialist will reply within one business day.