Platform overview / Managed services

Managed services

SPICE™ managed services, delivered as SPICE Connect™, give you one accountable team from setup to 24×7 support: technical diagnosis and business transaction help for your enterprise and its global trading partners.

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One accountable team. From setup to 24×7 support.

SPICE™ supports the enterprise and its global trading partner base with technical diagnosis and business transaction help throughout program design, implementation, rollout and production.

Digitization stalls when teams lack the resources to support fragmented trading partner connections. Someone has to contact each trading partner, explain the requirements, test the data, move them into production and fix what breaks. SPICE Connect™ is the productized service that does that work, built on the SPICE™ Supply Chain Collaboration Platform.

What SPICE™ manages

Design the program Scope processes, trading partner groups, standards, responsibilities and rollout waves.
Build and validate Establish connectivity, maps, enterprise integration and business-rule validation.
Onboard and launch Manage trading partner communication, scheduling, testing, readiness and rollout.
Operate globally Monitor production, own incidents and escalate technical and business issues with 24×7 coverage.
Improve and expand Support new trading partner waves, map changes, process updates and service reviews.

Technical and business issues, solved by one team

Technical: an AS2 connection fails SPICE™ diagnoses connectivity with the trading partner and coordinates the correction.
Business: an ASN does not pass SPICE™ helps the trading partner understand the failed business rule and correct the shipment message.
Operating model: clear responsibilities The program agrees what SPICE™ owns and what enterprise teams retain, including business approvals.

After go-live, the SPICE™ operations team supports both you and your trading partners, so your team isn’t the help desk for every issue. Clear requirements, guided onboarding and quick answers make you easier to do business with, and that is part of the customer experience your brand promises.

EDI and non-EDI trading partners in one program

SPICE™ connects EDI- and API-capable trading partners and enables the rest through web, PDF, email and spreadsheet channels. SPICE Web OMS™, SPICE Trade™ and SPICE Digital Document Service™ bring every trading partner into the same governed process, SPICE iKompli™ handles testing and certification, and SPICE Insight™ shows the program’s status and exceptions. See every trading partner.

Who it’s for

IT and integration leaders responsible for a global trading partner program, at mid-market and enterprise companies with a large or growing network of suppliers, customers, carriers or warehouses, who don’t want to build a large internal EDI and trading partner support team.

The SPICE™ platform

One platform between your ERP and every trading partner

Suppliers, customers, carriers and 3PLs connect through one governed platform, with your ERP as the system of record. Select any part to explore it.

Your ERPWMS · TMS · OMS stay the system of record

SuppliersProcure-to-pay SPICE Web OMS™Supplier collaboration without EDI

SPICE™Supply Chain Collaboration Platform

SPICE DDS™Documents in, transactions out SPICE Catalog™Product data in, validated SPICE iKompli™Trading partner certification

SPICE Insight™Visibility across every transaction SPICE Connect™The managed team around it

Customers, dealers & retailersOrder-to-cash SPICE Trade™B2B ordering for non-EDI customers

Carriers & 3PLsLogistics

FAQ

Frequently asked questions

What are managed EDI services?

Managed EDI services hand the work of running EDI to a provider: setting up connections and maps, onboarding trading partners, monitoring production and fixing issues. SPICE™ goes further with SPICE Connect™, which also covers program design, non-EDI trading partners, rollout management and business-process support, so one team is accountable for the whole trading partner program.

Who onboards our trading partners?

SPICE™ can manage onboarding on your behalf. The team coordinates outreach, explains your requirements, assesses each trading partner's capability, sets up the right connection method, supports testing and certification, and manages each trading partner through go-live. That removes a large administrative and technical burden from your internal team, especially across rollouts with many trading partners.

Does SPICE™ support our trading partners directly after go-live?

Yes. The SPICE™ operations team supports both you and your trading partners, so you don't have to relay every question. Trading partners get help with connections, rejected documents and business questions, such as how to build a correct advance ship notice. Critical production issues are supported around the clock, under responsibilities agreed for your program.

What kinds of issues does SPICE™ resolve?

Technical issues such as AS2 and SFTP connectivity, certificates, communications, mapping, validation and document-processing errors, plus business questions about orders, acknowledgments, shipment notices, receipts and invoices. Because one team understands both the technology and the transaction, issues are resolved end to end instead of being passed between IT, business teams and providers.

Talk to a platform specialist

Give your integration program a clear operating owner

Talk through your trading partner program and what you want SPICE™ to own.

Prefer to call or email? Contact SPICE™