Solutions / Order-to-cash & fulfillment
SPICE™ order-to-cash software gives manufacturers, brands and distributors one governed process for every customer order, whether it arrives by EDI, through online ordering or as an emailed PDF, from order to invoice.
Support two distinct O2C models: catalog-driven B2B e-commerce for non-EDI buyers, or managed sales and distribution fulfillment across every EDI and non-EDI customer.
Choose the model that matches the customer experience and operating responsibility you need. Both models reuse governed integrations, transaction context and visibility.
For an enterprise seller that wants dealers, distributors and other non-EDI customers to browse, order and collaborate digitally without creating a disconnected commerce channel.
Account catalog → Contract pricing → Place order → Track fulfillment → View shipment and invoice
SPICE Trade™ provides the customer-facing storefront and account experience. SPICE Catalog™, native middleware and SPICE Insight™ connect product data, established O2C integrations and lifecycle visibility. SPICE Digital Document Service™ converts emailed, PDF or spreadsheet orders into structured digital messages when documents remain part of the channel mix.
For an enterprise seller that wants SPICE™ to connect and operate EDI and non-EDI customer messaging across sales and distribution processes, from order receipt through fulfillment, shipment, invoicing and exception resolution.
Receive every order → Validate and transform → Fulfill and resolve gaps → Confirm, ship and invoice → Monitor lifecycle and SLA
SPICE Connect™ provides the managed integration, trading partner onboarding and 24×7 operating service. SPICE Web OMS™ provides an order-fulfillment workbench when ERP or WMS capabilities are insufficient, or when complex EDI, data and document requirements, such as shipping labels, demand additional workflow and tooling. Native middleware, SPICE Digital Document Service™, SPICE Trade™ and SPICE Insight™ connect every channel, digitize document orders and manage lifecycle visibility, SLAs and exceptions.
The two models solve different business problems and can coexist within the same enterprise architecture.
| Decision point | B2B e-commerce | Sales and distribution fulfillment |
|---|---|---|
| Customer population | Primarily non-EDI buyers | EDI and non-EDI buyers |
| Primary objective | Provide a catalog-driven digital buying experience | Outsource connectivity and digital messaging for sales and distribution fulfillment operations |
| Core SPICE™ anchor | SPICE Trade™ | SPICE Connect™ and SPICE Web OMS™, supported by the broader platform |
| Enterprise-system relationship | Extend established O2C integrations with a new governed customer channel | Connect all buyer messages and add workflow where ERP or EDI processes have gaps |
| Operating model | The seller manages the digital commerce experience | SPICE™ provides accountable onboarding, integration and 24×7 operational support |
The complete SPICE™ portfolio can support the order-fulfillment operating model, with each capability playing a defined role.
SpicY™ is built in. Ask “What is holding up this customer order?” and SpicY™ shows that the order is confirmed but the expected shipment event hasn’t arrived, so customer operations can check fulfillment status before making a delivery commitment.
Customer operations, order management, sales operations, finance, EDI and IT.
Match the model to your priority. SPICE Trade™ fits when the priority is non-EDI B2B e-commerce. SPICE Connect™ and SPICE Web OMS™, supported by the broader platform, fit when the priority is outsourced digital order fulfillment across your entire customer base.
The same platform, set up around how your business buys, sells and ships.
Order to cash for distributors on SPICE™ gives contractors, resellers and business customers a digital way to order at their contracted pricing, turns emailed POs into ERP-ready orders and keeps every order connected from confirmation to invoice.
Learn moreOrder to cash for manufacturers on SPICE™ brings retailer EDI orders, dealer and distributor digital ordering and emailed customer POs into one governed process, from order through shipment and invoice, connected to the manufacturer's ERP.
Learn moreOrder to cash for retailers on SPICE™ covers the selling flows outside the store checkout: orders from franchise, wholesale and business accounts, run as one governed process connected to the retailer's ERP.
Learn moreThe SPICE™ platform
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FAQ
Order to cash software manages the selling side of your supply chain: receiving customer orders, confirming them, fulfilling, shipping, invoicing and tracking payment status. SPICE™ runs those steps as one governed process across EDI, online ordering and emailed documents, so every customer order follows your rules and stays linked to its shipment and invoice.
Your ERP remains the system of record for enterprise orders, inventory, accounting and execution. SPICE™ connects external participation, transaction context and the governed collaboration process.
Yes. Customers can order through SPICE Trade™, with their own catalog and contracted pricing, or by spreadsheet upload. Customers who keep emailing POs can do so: SPICE Digital Document Service™ turns those documents into validated orders. All of it flows through your existing order-to-cash integrations.
Yes. With SPICE Connect™, a dedicated team onboards your customers, builds and maintains the integrations, and supports order messaging in production with 24×7 support. SPICE Web OMS™ adds fulfillment workflow where your ERP or warehouse system has gaps, such as complex label or document requirements.
Yes. B2B e-commerce and managed sales and distribution fulfillment solve different problems and can coexist within the same enterprise architecture, on one O2C platform.
Talk to a platform specialist
Map your customer channels, fulfillment process and operating responsibilities with the SPICE™ team.