Order-to-cash & fulfillment / Order to cash for manufacturers

Order to cash for manufacturers

Order to cash for manufacturers on SPICE™ brings retailer EDI orders, dealer and distributor digital ordering and emailed customer POs into one governed process, from order through shipment and invoice, connected to the manufacturer's ERP.

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Three kinds of customer, one order desk

You sell through retailers, dealers and distributors, and each group buys from you differently. Large retailers send orders by EDI and expect confirmations, shipment notices, labels and invoices that meet their requirements exactly. Dealers often order by email or phone and wait for a PDF invoice. Distributors sit somewhere in between, some on EDI and some not.

Your order desk absorbs the difference. Customer service works emailed POs into the ERP by hand, chases confirmations and answers “where’s my order?” from several systems. A wrong quantity or a missed ship date reaches the customer, and with retailers it can also mean a compliance penalty. On the selling side, your supply chain is your customer experience.

What gets in the way

Retailer requirements keep changing Each retailer has its own EDI rules, label formats and ship windows, and your ERP or warehouse system doesn’t always support them.
Dealers still order by email and phone Your team chases each order and confirms it by hand, and dealers can’t see status without calling.
Drop-ship orders add another flow Orders you ship directly to a retailer’s customer need their own confirmations, tracking and invoices.
Every brand and region adds work New customers, brands or acquired businesses arrive with their own ordering habits and integrations.

Two order-to-cash operating models

SPICE™ supports two ways to run order to cash. Choose the one that fits each customer group, or run both side by side on the same platform.

B2B e-commerce for buyers not on EDI

SPICE Trade™ gives dealers and distributors a digital way to buy from you, with their own catalog, contracted pricing, customer item numbers and units of measure. They place validated orders online or by spreadsheet upload and track confirmations, shipments and invoices in one place. Orders reach your ERP through the order-to-cash integrations you already run.

Managed sales and distribution fulfillment

SPICE Connect™ connects and operates your customer order messaging for retailers and other EDI customers, from order receipt through shipment and invoice, so your team isn’t managing each retailer’s requirements alone. Where your ERP or warehouse system has gaps, such as complex labels or documents, SPICE Web OMS™ adds the fulfillment workflow to close them. See how this fits with EDI certification and compliance for manufacturers.

Customers who keep emailing POs

In either model, SPICE Digital Document Service™ turns emailed and PDF orders into validated, ERP-ready orders, checked against your items, pricing and ship-to addresses.

Keep every order accurate

SPICE Catalog™ keeps the product information behind every order accurate, which matters when dealers browse thousands of parts or retailers expect exact item data. SPICE Insight™ shows each order’s lifecycle and flags exceptions, so customer service sees confirmed-but-unshipped orders before the customer calls. Because procure to pay for manufacturers runs on the same platform, you can follow an order from supplier PO to customer delivery.

What changes

Clean data

Orders arrive validated against your items, pricing and accounts, whether they came by EDI, online or by email.

Perfect order

Confirmations, shipments and invoices match what each retailer, dealer or distributor ordered.

More control

One set of order rules applies to every customer group, and a new brand or region joins the process you already run.

Read more about order to cash and SPICE™ for manufacturers on the SPICE™ Supply Chain Collaboration Platform.

Try the interactive explorerFollow a customer order step by step through every channel, and see what reaches your ERP.

Order-to-cash & fulfillment for other industries

See order-to-cash & fulfillment for every business

Order to cash for distributors Order to cash for retailers

The SPICE™ platform

Where order-to-cash runs on SPICE™

The highlighted parts run this process. Every other part runs on the same platform. Select any part to explore it.

Your ERPWMS · TMS · OMS stay the system of record

SuppliersProcure-to-pay SPICE Web OMS™Supplier collaboration without EDI

SPICE™Supply Chain Collaboration Platform

SPICE DDS™Documents in, transactions out SPICE Catalog™Product data in, validated SPICE iKompli™Trading partner certification

SPICE Insight™Visibility across every transaction SPICE Connect™The managed team around it

Customers, dealers & retailersOrder-to-cash SPICE Trade™B2B ordering for non-EDI customers

Carriers & 3PLsLogistics

FAQ

Frequently asked questions

What does order to cash look like for a manufacturer?

It covers every step from a customer's order to your invoice: receiving the order, confirming it, handling changes, fulfilling, shipping and invoicing. For manufacturers, those orders come from retailers, dealers and distributors through different channels. SPICE™ runs them as one governed process connected to your ERP.

Can SPICE™ help us meet each retailer's EDI and label requirements?

Yes. SPICE Connect™ connects and operates your customer order messaging, including each retailer's EDI requirements. Where your ERP or warehouse system can't produce what a retailer needs, such as complex labels or documents, SPICE Web OMS™ adds the workflow to close the gap.

Our dealers are used to ordering by phone. Will they order online?

Many will, once ordering is easier than calling. SPICE Trade™ shows each dealer their own catalog and contracted pricing, supports spreadsheet upload and repeat orders, and lets them track shipments and invoices. Dealers who keep emailing POs can, because SPICE Digital Document Service™ turns those emails into validated orders.

Do we need to connect suppliers at the same time?

No. On SPICE™ you can begin with any process and add others in any order. Because procure to pay runs on the same platform, connecting suppliers reuses the rules, integrations and support already in place.

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Choose the right order-to-cash model for each customer group

Retailers, dealers and distributors each buy differently. We’ll help you match each group to the operating model that gives it the best way to order from you.

Prefer to call or email? Contact SPICE™