SPICE™ Glossary / Supplier scorecard

Supplier scorecard

A supplier scorecard is a report that rates a supplier on agreed measures such as on-time delivery, fill rate, document accuracy and invoice accuracy, to guide performance reviews.

Buyers use supplier scorecards, also called vendor scorecards, to turn day-to-day performance into a shared, measurable record. A scorecard gives purchasing and the supplier something concrete to discuss in business reviews, and it shows where vendor compliance rules are being missed.

Common supplier scorecard measures include:

On-time delivery and OTIF (on time in full)
Fill rate and order accuracy
Acknowledgment timeliness, such as how fast a PO acknowledgment (EDI 855) arrives
ASN accuracy and timeliness for the ASN (EDI 856)
Invoice accuracy and the rate of claims and deductions

A scorecard is only as fair as its data. If measures come from manual tracking or anecdotes, suppliers will dispute them. Scorecards built from transaction evidence, with definitions both sides have agreed and with suppliers able to see their own results, lead to better conversations. The same approach works for customers, carriers and warehouses.

How SPICE™ handles it

SPICE Insight™ builds scorecards from the transactions already moving through your trading partner integrations, by supplier, customer, carrier or warehouse. Used with SPICE Web OMS™, suppliers can see their own transactions, exceptions and scorecards, limited to what each one is authorized to see, so performance reviews rest on shared evidence.

Related terms

OTIF (on time in full)

Perfect order

Vendor compliance

Exception management

Supplier (vendor)

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FAQ

Frequently asked questions

What is the difference between a supplier scorecard and a vendor scorecard?

There is no real difference. "Vendor" is more common in retail and "supplier" in manufacturing, but both describe the same report on a seller's performance.

Should suppliers see their own scorecards?

Usually, yes. When suppliers can see the same measures and the transactions behind them, they can fix problems before the next review, and disputes about the numbers become less frequent.