Supply chain visibility & exception management / Supply chain visibility for distributors
Supply chain visibility for distributors connects supplier purchase orders, customer orders and carrier events into one lifecycle, so purchasing, inside sales, branch and finance teams can see which customer orders a supplier exception puts at risk and resolve it first.
You buy from hundreds of manufacturers and sell to contractors, businesses and retailers, often across many branches. When a supplier misses a confirmation or ships short, the customer order that depends on it is already at risk. The people who took that order usually find out when the customer calls.
Your supply chain is your customer experience, and for a distributor every exception travels in both directions.
SPICE Insight™ links each supplier PO and customer order through acknowledgment, change, shipment, receipt and invoice. Because SPICE™ handles both sides of the business, a late supplier ASN can be seen next to the customer orders it affects. Exceptions are ranked by business impact, so the order for a key contractor account comes first.
You can add SPICE Insight™ to the EDI you already run, and follow supplier exceptions such as unconfirmed POs and late ASNs alongside customer orders that haven’t shipped or invoiced.
Exceptions show where supplier, customer or item data is missing or inconsistent, so it’s fixed at the source rather than at the branch.
Supplier risk is visible while there’s still time to source elsewhere or tell the customer.
Inside sales and branch teams answer status questions themselves. Scorecards by supplier, customer and carrier give purchasing and operations evidence for performance reviews. With SpicY™, a branch team can ask which contractor orders are held up by a late supplier shipment.
SPICE Insight™ is part of the SPICE™ Supply Chain Collaboration Platform, which runs procure to pay and order to cash for distributors on one platform, with logistics running through both. Read more about supply chain visibility and exception management or how SPICE™ works for distributors.
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FAQ
It's one view of each order from supplier PO to customer delivery. SPICE Insight™ links supplier confirmations, ASNs, receipts and invoices with the customer orders, shipments and invoices that depend on them, so a supplier exception shows up alongside the customer orders it puts at risk.
No. SPICE Insight™ can follow supplier exceptions such as unconfirmed POs and late ASNs, customer orders that haven't shipped or invoiced, or both, and you can connect either side in any order. Carrier and 3PL events join the same view as they're connected.
Yes. Business users search transaction status themselves instead of calling purchasing or asking IT. They see the same context purchasing and operations see, so the conversation with a contractor starts from facts.
Suppliers using SPICE Web OMS™ appear in the same lifecycle and scorecards as your EDI suppliers. The more complete those transactions are, the more reliable the view: good data in, good visibility out.
Talk to a platform specialist
We’ll walk through how SPICE Insight™ links your supplier POs, customer orders and carrier events, so purchasing, inside sales and branches act on the same exceptions.