Supply chain visibility & exception management / Supply chain visibility for retailers
Retail supply chain visibility connects each purchase order to its vendor confirmation, ASN, receipt and invoice, so buying, receiving and accounts payable teams see which orders are at risk and which vendors cause recurring exceptions, whether those vendors use EDI or not.
Your customers never see your vendors, but they notice an empty shelf, a late online order or a product page with missing details. In retail, the cost of an exception usually lands before anyone sees it: at the receiving dock, in a chargeback dispute or in accounts payable.
Your supply chain is your customer experience, and in retail that experience depends on vendor transactions you can’t always see.
SPICE Insight™ connects each PO to its acknowledgment, changes, ASN, receipt and invoice, and compares what happened with what should have happened, using the timing you set. Unconfirmed POs, late ASNs and receipts that don’t match are flagged while there’s still time to call the vendor. Exceptions are ranked by business impact, so the POs behind a promotion or a seasonal set come first.
Vendor scorecards measure on-time, complete and accurate performance across EDI and non-EDI vendors alike. Merchandising, receiving and your vendor compliance team work from the same evidence. See EDI certification and compliance for retailers.
SPICE Insight™ works with the EDI you already run and shows vendors that aren’t digitally enabled in the same view.
Exceptions show where vendor data is missing or inconsistent, so the cause is fixed with the vendor instead of by your team.
Confirmations, ASNs, receipts and invoices line up with the PO, and the gaps are visible before receiving and AP have to reconcile them.
Buying teams stop chasing status by email. Vendor performance conversations move from anecdote to evidence. With SpicY™, a buyer can ask which POs in their category are still unconfirmed.
SPICE Insight™ is part of the SPICE™ Supply Chain Collaboration Platform, so procure to pay, item setup and logistics share one view, one set of rules and one exception process. Read more about supply chain visibility and exception management or how SPICE™ works for retailers.
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FAQ
It's a connected view of each purchase order from vendor confirmation through ASN, receipt and invoice. SPICE Insight™ builds that view from the transactions already moving between you and your vendors, flags what is late or doesn't match, and ranks it by business impact, so buying, receiving and AP teams act before the cost lands.
Yes. Vendors using SPICE Web OMS™ by web, mobile or spreadsheet, and vendors whose emailed documents run through SPICE Digital Document Service™, appear in the same lifecycle as your EDI vendors. They're measured on the same scorecards.
On-time, complete and accurate performance, drawn from each vendor's confirmations, ASNs, receipts and invoices. Because it's built from transaction evidence, your vendor compliance conversations start from what happened rather than from memory.
Where you choose, yes. Used with SPICE Web OMS™, SPICE Insight™ can show each vendor its own transactions, exceptions and scorecard, and only what it's authorized to see.
Talk to a platform specialist
Tell us where vendor exceptions surface today, at the dock, in chargebacks or in AP, and we’ll show you how SPICE Insight™ flags them earlier across EDI and non-EDI vendors.