Order-to-cash & fulfillment / Order to cash for retailers

Order to cash for retailers

Order to cash for retailers on SPICE™ covers the selling flows outside the store checkout: orders from franchise, wholesale and business accounts, run as one governed process connected to the retailer's ERP.

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Where order to cash fits for a retailer

Your store and e-commerce checkout already handle consumer orders, and SPICE™ doesn’t replace them. SPICE™ covers the business-to-business orders around them, on the same platform as your vendor procure to pay.

Many retailers also sell business to business. Franchisees and licensed stores order from you. Business, institutional and wholesale accounts buy in volume at contracted prices. These flows are smaller than retail sales, but they often run on email, spreadsheets and phone calls, and they carry your brand just the same.

What gets in the way

B2B accounts order by email Franchise, wholesale and business customers send orders as spreadsheets or PDFs, and your order desk enters each one by hand.
Contract pricing lives outside the storefront Your consumer e-commerce site wasn’t built for account-specific assortments, pricing and ship-to rules.
Status questions land on your team Accounts and store staff call to ask where an order is, because nobody can see it in one place.

How SPICE™ handles each order flow

Franchise, wholesale and business accounts. SPICE Trade™ gives these accounts a digital way to buy from you, with their own catalog, contracted pricing and delivery requirements. They place validated orders online or by spreadsheet upload and see confirmations, shipments and invoices in one place. Because SPICE Trade™ reuses your existing order-to-cash integrations, it doesn’t become a second storefront to run.

Accounts that keep emailing orders. SPICE Digital Document Service™ turns emailed and PDF orders into validated, ERP-ready orders, checked against your items, pricing and ship-to masters.

SPICE Connect™ onboards your accounts and supports them in production, so your team isn’t running each connection.

See every order

SPICE Insight™ shows each account order’s lifecycle and exceptions. Your team sees which orders are confirmed but not shipped before the account asks. Pair it with visibility and exception management for retailers to cover the buying side too.

What changes

Clean data

B2B orders arrive validated against your items, pricing and accounts, however they were sent.

Perfect order

Confirmations, shipments and invoices match what the account ordered.

More control

One set of rules runs your B2B orders on the same SPICE™ Supply Chain Collaboration Platform as your vendor procure to pay.

Read more about order to cash and SPICE™ for retailers.

Try the interactive explorerFollow a customer order step by step through every channel, and see what reaches your ERP.

Order-to-cash & fulfillment for other industries

See order-to-cash & fulfillment for every business

Order to cash for distributors Order to cash for manufacturers

The SPICE™ platform

Where order-to-cash runs on SPICE™

The highlighted parts run this process. Every other part runs on the same platform. Select any part to explore it.

Your ERPWMS · TMS · OMS stay the system of record

SuppliersProcure-to-pay SPICE Web OMS™Supplier collaboration without EDI

SPICE™Supply Chain Collaboration Platform

SPICE DDS™Documents in, transactions out SPICE Catalog™Product data in, validated SPICE iKompli™Trading partner certification

SPICE Insight™Visibility across every transaction SPICE Connect™The managed team around it

Customers, dealers & retailersOrder-to-cash SPICE Trade™B2B ordering for non-EDI customers

Carriers & 3PLsLogistics

FAQ

Frequently asked questions

Does SPICE™ replace our e-commerce platform?

No. Your store and e-commerce checkout keep handling consumer orders. SPICE™ handles the B2B side, such as franchise, wholesale and business accounts.

Can franchisees and business accounts see their own pricing?

Yes. SPICE Trade™ shows each account its own catalog, contracted pricing and delivery requirements. Accounts order online or by spreadsheet upload, then track confirmations, shipments and invoices in one place.

Can order to cash run alongside procure to pay?

Yes. Order to cash and procure to pay run on the same SPICE™ Supply Chain Collaboration Platform, with the same rules and exception handling, and you can begin with either process and add the other whenever it suits you.

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Give your business accounts one governed way to order

Walk us through how your franchise, wholesale and business accounts order today, and we’ll show you how SPICE™ brings them into one process.

Prefer to call or email? Contact SPICE™