Order-to-cash & fulfillment / Order to cash for distributors

Order to cash for distributors

Order to cash for distributors on SPICE™ gives contractors, resellers and business customers a digital way to order at their contracted pricing, turns emailed POs into ERP-ready orders and keeps every order connected from confirmation to invoice.

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Your customers judge you on the order

You sell to contractors, resellers, retailers and business customers across branches and regions. They buy from you because you have the right product at the right price, available when they need it. When an order comes back short, late or priced wrong, they notice, and they have other places to buy.

Much of that selling still runs on counters, phones and email. Inside sales and branch teams take orders, look up contract prices, re-key POs and answer “where’s my order?” all day. For a distributor, order to cash is where your supply chain becomes your customer experience.

What gets in the way

Orders arrive every way but digitally Contractors call the branch, resellers email spreadsheets and larger customers send EDI.
Contract pricing is hard to get right Each customer has its own pricing, assortment and ship-to rules, and errors turn into credits and disputes.
Large catalogs, many units of measure Customers order in packs, cases and custom part numbers that someone has to translate.
Status depends on a phone call Customers can’t see confirmations, backorders, shipments or invoices without contacting your team.
A competitor launched online ordering Customers start asking why they can’t order from you the same way.

One order-to-cash process for every customer

Contractors, resellers and business customers

SPICE Trade™ gives them a self-serve way to order, with their own catalog and contracted pricing. It handles customer item numbers, units of measure, pack configurations and minimum quantities, and it validates each order before it reaches your ERP. Customers can upload a spreadsheet, reuse a template or repeat a past order, then track confirmations, partial shipments and invoices in one place.

Customers who keep emailing POs

SPICE Digital Document Service™ turns emailed and PDF orders into validated, ERP-ready orders, checked against your items, pricing and ship-to masters. Your inside sales team stops re-keying, whether or not the customer moves online.

Customers on EDI

SPICE Connect™ onboards and supports your EDI customers in production, and SPICE iKompli™ lets them test against your requirements before go-live.

All three channels reach your ERP through one governed order-to-cash process, so online ordering doesn’t become a separate system for your branches to manage.

Connect selling to buying

SPICE Catalog™ keeps the product data behind every order accurate across branches and regions. SPICE Insight™ shows each order’s lifecycle and flags exceptions, so your team sees backorders and late shipments before the customer calls. Because every customer promise depends on a supplier promise, the same platform connects your manufacturers through procure to pay for distributors, and logistics runs through both sides with logistics for distributors, linking carriers and 3PLs to supplier and customer orders.

What changes

Clean data

Orders arrive at the right contract price, item and unit of measure, however the customer sent them.

Perfect order

Confirmations, shipments and invoices match what the customer ordered, which means fewer credits and fewer calls.

More control

Inside sales spends its time selling. A new branch group or region joins the same SPICE™ Supply Chain Collaboration Platform.

Read more about order to cash and SPICE™ for distributors.

Try the interactive explorerFollow a customer order step by step through every channel, and see what reaches your ERP.

Order-to-cash & fulfillment for other industries

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Order to cash for manufacturers Order to cash for retailers

The SPICE™ platform

Where order-to-cash runs on SPICE™

The highlighted parts run this process. Every other part runs on the same platform. Select any part to explore it.

Your ERPWMS · TMS · OMS stay the system of record

SuppliersProcure-to-pay SPICE Web OMS™Supplier collaboration without EDI

SPICE™Supply Chain Collaboration Platform

SPICE DDS™Documents in, transactions out SPICE Catalog™Product data in, validated SPICE iKompli™Trading partner certification

SPICE Insight™Visibility across every transaction SPICE Connect™The managed team around it

Customers, dealers & retailersOrder-to-cash SPICE Trade™B2B ordering for non-EDI customers

Carriers & 3PLsLogistics

FAQ

Frequently asked questions

How does SPICE handle customer-specific contract pricing?

SPICE Trade™ shows each customer its own catalog and contracted pricing, managed in step with your ERP. Orders are validated against that pricing, the customer's assortment and ship-to rules before they reach your ERP, so pricing errors are caught before they become credits.

Our contractors are used to calling the branch. Will they order online?

Some will move quickly, others won't. SPICE Trade™ makes repeat orders, spreadsheet uploads and order tracking easier than calling. Customers who keep emailing POs can, because SPICE Digital Document Service™ turns them into validated orders.

Will online ordering create a separate system for our branches?

No. SPICE Trade™ reuses the order-to-cash integrations you already run, so online, emailed and EDI orders reach your ERP through one process. Branches keep working in the systems they use today.

Can we connect our suppliers on the same platform?

Yes. Procure to pay runs on the same platform, so connecting manufacturers reuses the product data, rules and support already in place, and SPICE Insight™ can follow an order from customer to supplier and back.

Talk to a platform specialist

Bring contractors and resellers into one order-to-cash process

Phone, counter, email or EDI, we’ll walk through how SPICE™ brings every customer order through one process at the right contract price, so your branches spend less time on status calls.

Prefer to call or email? Contact SPICE™